Freshworks Inc., a software development company, provides software-as-a-service products in North America, Europe, the Middle East, Africa, Asia Pacific, and internationally. The company’s software-as-a-service solutions includes Customer Experience (CX) and Employee Experience (EX). Customer Experience products include Freshdesk, a ticketing and case management solution; Freshdesk Omni, a customer service suite, that businesses need to deliver seamless omnichannel support into a single solution; Freshchat that provides agents with a modern conversational experience to proactively engage customers across digital messaging channels; Freshsales, an advanced and user-friendly sales automation solution; and Freshmarketer, a marketing automation solution for businesses to connect with customers across their preferred channels. Employee Experience products include Freshservice that offers virtual agents to help employees resolve issues, make requests, and answer questions without contacting the service desk; Freshservice for Business Teams, which provides a unified employee service experience while ensuring the secure separation of departmental data; and Device42 which provides IT discovery and dependency mapping solutions. It also provides Freshworks platform, an AI-powered, enterprise-grade foundation for all Freshworks products. The company was formerly known as Freshdesk Inc. and changed its name to Freshworks Inc. in June 2017. Freshworks Inc. was incorporated in 2010 and is headquartered in San Mateo, California.
AI-Driven Growth | Explore Freshworks' strategic AI initiatives, including Freddy AI, driving customer adoption and positioning the company for future market leadership |
Financial Resilience | Discover how Freshworks balances growth with profitability, achieving a "Rule of 47" and maintaining strong liquidity despite market challenges |
Market Expansion | Learn about Freshworks' success in moving upmarket, with significant ARR from mid-market and enterprise customers, signaling potential for ARPU growth |
Analyst Outlook | Analysts set price targets ranging from $14 to $27, with an average of $21.71, reflecting varied perspectives on Freshworks' growth potential |
Metrics to compare | FRSH | Sector Sector - Average of metrics from a broad group of related Technology sector companies | Relationship RelationshipFRSHPeersSector | |
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P/E Ratio | −59.3x | −24.1x | 11.3x | |
PEG Ratio | −1.51 | −0.82 | 0.01 | |
Price/Book | 4.1x | 10.9x | 2.4x | |
Price / LTM Sales | 5.8x | 8.6x | 2.0x | |
Upside (Analyst Target) | 28.9% | 28.3% | 24.4% | |
Fair Value Upside | Unlock | −2.4% | 8.2% | Unlock |