🧐 ProPicks AI October update is out now! See which stocks made the listPick Stocks with AI

UPDATE 2-Westpac made blind pensioner a guarantor without risk advice, inquiry hears

Published 21/05/2018, 06:24 pm
© Reuters.  UPDATE 2-Westpac made blind pensioner a guarantor without risk advice, inquiry hears
CBA
-
ANZ
-
NAB
-
WBC
-

* Third round of hearings focused on lending to small businesses

* ANZ says 47 fraudulent loans extended in 2017

* CBA and NAB confess to overcharging customers

* Westpac offered loans it shouldn't have to business customers

(Recasts with testimony of blind pensioner, updates shares)

By Paulina Duran and Byron Kaye

SYDNEY, May 21 (Reuters) - Australia's Westpac Banking Corp WBC.AX admitted on Monday to signing up a legally blind pensioner as loan guarantor for her daughter's business without warning her of the risks, then threatened to evict her when the business failed.

The testimony, given to a powerful inquiry into the country's financial sector, came as Australia's "big four" lenders all admitted to misconduct in their submissions to a third round of public hearings that focuses on loans to small businesses.

Other transgressions included fraudulent loans and double-charging interest, the inquiry heard, a further hit to the sector's reputation after previous rounds of hearings uncovered widespread abuses in Australia's financial planning industry.

Carolyn Flanagan, a pensioner who also has difficulty hearing, testified that Westpac did not advise her to get independent legal and financial advice when her daughter took her into a branch in 2010 and asked for her to be made guarantor for a loan to buy a pool services business.

"They just point to where I should sign. Sometimes he goes up the page, sometimes he goes down," Flanagan said via videolink because she was too sick to travel to Melbourne for the hearing.

When the business failed, Westpac ordered Flanagan to sell her house to recoup its loan. Flanagan eventually kept her house with the help of a public lawyer.

Westpac's head of commercial banking, Alastair Welsh, told the inquiry the bank followed its formal processes with Flanagan but agreed the bank manager who approved her arrangement should have taken special care considering her disabilities.

"You'd expect that any person would be very thoughtful about that and make sure that she did understand what she was doing," Welsh said in the witness box.

In other submissions to the inquiry by the banks, Australia and New Zealand Banking Group ANZ.AX said it was aware that 47 fraudulent business loans had been extended last year, said Michael Hodge, senior counsel assisting the inquiry.

Commonwealth Bank of Australia CBA.AX admitted to systematically double-charging interest to some business customers over many years and failed to tell the regulator about the problem in a timely manner, he also said.

National Australia Bank NAB.AX had also admitted to overcharging customers due to incorrect calculations of interest rates and double-charging fees, he added.

Media representatives for the banks told Reuters that it would not be appropriate to comment out of respect for the proceedings.

Kenneth Hayne, the former judge presiding over the Royal Commission, also said on Monday he had been swamped with more than 5,500 submissions detailing misconduct by banks, 11 percent of which were related to small and medium-sized businesses.

Less than halfway into a year-long investigation, the commission has prompted the banks to impose stricter lending conditions on borrowers, triggering fears the economy will be the victim of a new era of subdued credit growth as a result.

Several senior executives at AMP and CBA have lost their jobs as boards across the industry attempt to rebuild public trust. The Australian government has also pledged to boost the powers of the corporate watchdog, double maximum prison terms and massively increase financial penalties for corporate crime.

Shares in the big four banks and AMP have lost a combined A$37 billion ($28 billion) in market value since the hearings began in February. AMP has been the biggest loser by percentage, tumbling 24 percent, followed by CBA which has fallen 12 percent.

($1 = 1.3307 Australian dollars)

Latest comments

Risk Disclosure: Trading in financial instruments and/or cryptocurrencies involves high risks including the risk of losing some, or all, of your investment amount, and may not be suitable for all investors. Prices of cryptocurrencies are extremely volatile and may be affected by external factors such as financial, regulatory or political events. Trading on margin increases the financial risks.
Before deciding to trade in financial instrument or cryptocurrencies you should be fully informed of the risks and costs associated with trading the financial markets, carefully consider your investment objectives, level of experience, and risk appetite, and seek professional advice where needed.
Fusion Media would like to remind you that the data contained in this website is not necessarily real-time nor accurate. The data and prices on the website are not necessarily provided by any market or exchange, but may be provided by market makers, and so prices may not be accurate and may differ from the actual price at any given market, meaning prices are indicative and not appropriate for trading purposes. Fusion Media and any provider of the data contained in this website will not accept liability for any loss or damage as a result of your trading, or your reliance on the information contained within this website.
It is prohibited to use, store, reproduce, display, modify, transmit or distribute the data contained in this website without the explicit prior written permission of Fusion Media and/or the data provider. All intellectual property rights are reserved by the providers and/or the exchange providing the data contained in this website.
Fusion Media may be compensated by the advertisers that appear on the website, based on your interaction with the advertisements or advertisers.
© 2007-2024 - Fusion Media Limited. All Rights Reserved.