May 3 (Reuters) - Commonwealth Bank of Australia CBA.AX :
* UPDATE ON 2016 CUSTOMER INFORMATION INCIDENT
* CONFIRMS THERE WAS NO EVIDENCE OF CUSTOMER INFORMATION BEING COMPROMISED OR SUSPICIOUS ACTIVITY FOLLOWING INCIDENT IN 2016
* ONGOING MONITORING OF ACCOUNTS BY CBA CONFIRMS CUSTOMERS DO NOT NEED TO TAKE ANY ACTION
* INDEPENDENT FORENSIC INVESTIGATION ORDERED BY CBA IN 2016 & CONDUCTED BY KPMG DETERMINED MOST LIKELY SCENARIO WAS TAPES HAD BEEN DISPOSED OF
* 2016 INCIDENT NOT CYBER-RELATED & NO COMPROMISE OF CBA'S TECHNOLOGY PLATFORMS, SYSTEMS, SERVICES, APPS OR WEBSITES
* "WANT TO ASSURE OUR CUSTOMERS THAT WE HAVE TAKEN STEPS NECESSARY TO PROTECT THEIR INFORMATION AND WE APOLOGISE FOR ANY CONCERN THIS INCIDENT MAY CAUSE"
* CUSTOMERS' PASSWORDS & PINS WERE NOT AFFECTED BY THIS INCIDENT; CUSTOMERS DO NOT HAVE TO CHANGE THEIR PASSWORDS OR PINS
* "WE CONCLUDED, GIVEN RESULTS OF INVESTIGATION, THAT WE WOULD NOT ALERT CUSTOMERS"
* "WE HAVE HOWEVER BEEN CONTACTED BY OAIC THIS WEEK FOR ADDITIONAL INFORMATION ABOUT THIS MATTER AND ACTIONS CBA UNDERTOOK IN 2016"
* ONGOING MONITORING OF 19.8 MILLION CUSTOMER ACCOUNTS INVOLVED REMAINS IN PLACE AS A PRECAUTION