BARCELONA - In a significant move to enhance digital customer interactions, global telecommunications leaders SK Telecom (NYSE:SKM), Deutsche Telekom (OTC:DTEGY), e& Group, Singtel, and SoftBank (TYO:9984) Corp. have come together to form the Global Telco AI Alliance (GTAA).
Announced today at the Mobile World Congress in Barcelona, this alliance aims to establish a joint venture within the year to develop Large Language Models (LLMs) specifically designed for the telecom sector.
The GTAA intends to create multilingual LLMs optimized for languages such as Korean, English, German, Arabic, and Japanese. These AI models will be fine-tuned using telecom-specific data to improve the quality and efficiency of customer service interactions through digital assistants and chatbots.
The joint venture's goal is to deploy innovative AI applications across the member companies' markets, potentially impacting a combined customer base of roughly 1.3 billion across 50 countries.
The LLMs, which are currently in the optimization phase, are expected to understand and respond to telecom-specific inquiries better than general models, thereby accelerating the AI transformation of telco business services.
The founding members of the alliance have expressed their commitment to this collaborative effort. SKT's CEO Ryu Young-sang highlighted the initiative's potential to redefine customer relationships and discover new business models.
Deutsche Telekom's Claudia Nemat emphasized the human-centric approach the AI models will bring to customer service dialogues. e& Group's Dena Almansoori expects the LLM to revolutionize customer engagement and set new standards for efficiency and innovation. Singtel's Yuen Kuan Moon sees this as a game-changer for telecom companies, and SoftBank Corp.'s Hideyuki Tsukuda believes it will ignite a new era of technological innovation powered by AI.
This joint venture represents a strategic effort by leading telecom companies to harness the capabilities of AI to improve customer service and operational efficiency. The collaboration is poised to leverage the extensive reach and resources of its members to drive innovation in the telecommunications industry. The information regarding this new alliance is based on a press release statement.
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