Expanded partnership will improve employee-partner and customer experience with Vertex (NASDAQ:VRTX) AI Search
As demand grows for more personalized and efficient customer experiences, Cintas recognizes how gen AI can positively empower its workforce. According to a study by the National Bureau of Economic Research, A.I. boosted worker productivity by 14%. With Google Cloud's Vertex AI Search, Cintas is developing its own gen AI-powered search engines that can quickly navigate large sets of Cintas contracts, documents, and its product library. This enables employees“partners to better find critical information, improving customer service productivity, speed, and accuracy. As a result, Cintas can focus on delivering remarkable and personalized value to its customers.
The internal knowledge center will help enhance Cintas' customer service capabilities by:
- Providing Cintas teams with the insights necessary to deliver a more personalized customer experience, starting from the first interaction with sales through the entire customer life cycle from Cintas' service professionals.
- Enabling Cintas teams to search for answers to customers' questions and resolve issues more quickly.
"Empowering our employee-partners with innovative technology to continuously elevate the Cintas customer experience is at the core of Cintas' ongoing digital transformation," said
"While the benefits of harnessing the power of a company's business data are clear, inordinate amounts of time can often be spent trying to understand, synthesize, and summarize that data," said
Cintas first realized the benefits of Google Cloud in 2020 when it deployed Kubernetes to modernize its application development. Then, in 2023, Cintas completed the migration of its legacy, on-premises enterprise applications to Google Cloud. As a result, Cintas can now more powerfully leverage the benefits of gen AI while improving decision making and tailoring sales and service interactions through real-time visibility and advanced analytics.
About Cintas
Cintas Corporation helps more than one million businesses of all types and sizes get Ready™ to open their doors with confidence every day by providing products and services that help keep their customers' facilities and employees clean, safe and looking their best. With offerings including uniforms, mats, mops, restroom supplies, first aid and safety products, fire extinguishers and testing, and safety training, Cintas helps customers get Ready for the Workday (NASDAQ:WDAY) ®. Headquartered in
About Google Cloud
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