RICHMOND, Va. - CGI (NYSE: GIB) (TSX: GIB.A) has been selected by the Virginia Department of Social Services (VDSS) to overhaul its child support enforcement system. The contract involves implementing CGI Transcend™ for Child Support, a platform tailored for state human services agencies. This move aims to enhance the efficiency and outcomes of the Division of Child Support Enforcement (DCSE).
VDSS Deputy Commissioner Craig Burshem expressed enthusiasm about the partnership with CGI, anticipating a digital transformation that will benefit parents, case managers, and families within the Commonwealth of Virginia. The modernization will introduce user-friendly technology, including simplified processes and automated systems that promise to speed up the delivery of support services.
CGI's solution will provide DCSE staff with an intuitive interface and advanced technologies like AI and machine learning to prioritize urgent cases. Jimmy Schatte, CGI Vice-President, highlighted the platform's ability to use data for identifying underserved communities, increasing family engagement, and shaping policies and practices in child support and welfare.
The shift to a SaaS model with CGI Transcend is expected to offer the lowest risk and potential cost savings for child support agencies, along with the adaptability for future technological advancements. The platform's design, based on Salesforce (NYSE:CRM) and integrating solutions like Snowflake (NYSE:SNOW), promises a low-code, no-code configuration.
Senior Vice-President of CGI's U.S. South operations, Vijay Srinivasan, affirmed the company's commitment to improving the citizen experience in Virginia. CGI's extensive experience in child welfare and support modernization is set to bring modernization to the Commonwealth.
This article is based on a press release statement from CGI Inc.
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