A growing number of workers are embracing the use of artificial intelligence (AI) tools in the workplace although many remain unsure of how to leverage them effectively, according to new research from Slack's Workforce Lab.
The study found that employees were becoming more receptive to AI, particularly for boosting productivity and efficiency. Many workers hope to use AI to offload tedious tasks, freeing up time for more creative or enriching work.
AI integration in business
Slack's Workforce Lab surveyed more than 10,000 workers globally, uncovering notable differences in AI adoption between seniority levels.
A significant 96% of executives expressed urgency in integrating AI into business operations, with 35% aiming to do so within the next 18 months, a sevenfold increase since September 2023.
“Companies have urgent, ambitious goals for AI in the enterprise and our research shows there are huge productivity benefits to be gained — but many leaders are still figuring out how to kickstart adoption among employees,” said Slack CEO Denise Dresser.
“While this is truly a seismic shift in the future of work, there are simple steps every business can take starting today to help onboard employees on AI while maintaining trust.”
AI's impact on desk workers
AI use among desk workers is up 23% since January 2024 and up 60% since last September. The study found that 81% of workers reported improved productivity due to AI tools, with 47% willing to delegate tasks to AI, up from 42% at the start of the year.
The possibility of AI alleviating administrative burdens and allowing workers to focus on high-value tasks is warmly embraced.
However, the study also highlighted worker burnout, with about a third of employees experiencing regular stress and 30% lacking passion for their jobs.
"We’re at a crucial turning point with AI. If we want to make the most of what AI can offer without just ramping up stress and burnout, it’s on us as leaders to equip our teams with tools they can trust and help employees steer that extra time into the most rewarding work," said head of Slack Workforce Labs Christina Janzer.