Dec 18 (Reuters) - National Australia Bank Ltd NAB.AX :
* NAB HAS LOST A LOT OF TRUST AND SIGNIFICANT CHANGES NEED TO BE MADE.
* "WE HAVE TAKEN SOME IMPORTANT STEPS THIS YEAR BUT ACKNOWLEDGE THERE IS MUCH MORE TO BE DONE"
* "BOARD UNDERSTANDS THAT WE GOT EXECUTIVE REMUNERATION WRONG LAST YEAR"
* "AS PART OF COMMITMENT TO RURAL & REGIONAL AUSTRALIA, WE WILL KEEP BRANCHES IN THESE AREAS OPEN UNTIL AT LEAST JAN 2021"
* OF 39 ROYAL COMMISSION RECOMMENDATIONS THAT RELATE TO NAB, HAVE COMPLETED FIVE & WORK ON OTHER 34 IS IN PROGRESS
* SINCE JUNE 2018, HAVE RETURNED $276 MILLION TO CUSTOMERS THROUGH ABOUT 503,000 SEPARATE PAYMENTS
* MAINTAIN CLOSE & CONSTRUCTIVE RELATIONSHIP WITH AUSTRAC BUT KNOW THAT WE HAVE NOT ALWAYS MET 100% OF THEIR REQUIREMENTS