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Verint secures $4 million deal with top US bank for CX automation

Published 23/05/2024, 06:52 am
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MELVILLE, N.Y. - Verint (NASDAQ: VRNT), a company specializing in customer experience (CX) automation, has entered into a multi-year contract valued at $4 million with one of the top five banks in the United States. The agreement will focus on enhancing CX automation within the bank's contact center operations.

The contract involves the deployment of Verint Open Platform applications to approximately 5,000 agents, representing one-eighth of the bank's total contact center workforce, which consists of 40,000 agents across various business units. The deal also includes an option for the bank to further expand the use of Verint's technology.

Dan Bodner, chairman and chief executive officer of Verint, expressed satisfaction with the partnership, highlighting Verint's unique position in assisting large brands to gradually increase CX automation through their open platform. He also mentioned potential future expansions, including the deployment of AI-powered bots that are expected to drive significant business outcomes through artificial intelligence, although these are not currently within the scope of the existing contract.

Verint, a leader in CX automation, serves a wide range of clients, including over 80 Fortune 100 companies. These organizations utilize Verint's platform and AI-powered bots to achieve tangible business results across the enterprise.

The company, which prides itself on being certified by Great Place to Work®, is known for its trademarks such as Verint Da Vinci and Verint Open CCaaS. Verint's forward-looking statements in the press release are subject to various risks, uncertainties, and assumptions that could cause actual results to differ materially from those projected.

InvestingPro Insights

As Verint (NASDAQ: VRNT) secures a significant contract with a top U.S. bank, their financial metrics and market performance provide a broader context for investors. The company's market capitalization stands at $1.93 billion, reflecting its position within the industry. Despite a P/E ratio of 112.16, which suggests a premium valuation, the adjusted P/E ratio for the last twelve months as of Q4 2024 is slightly lower at 101.73. This could indicate that investors are expecting earnings growth.

One of the key InvestingPro Tips for Verint is the aggressive share buyback strategy by management, which can be a signal of the company's confidence in its future prospects and often serves to increase shareholder value. Additionally, Verint's net income is expected to grow this year, which aligns with the company's strategic moves, such as the recent multi-million-dollar contract.

Verint's stock has experienced a large price uptick over the last six months, with a 34.05% return, underscoring the positive market sentiment surrounding the company. This performance is particularly noteworthy against the backdrop of a challenging year, where the 1-year price total return stands at -10.42%. The company's revenue growth remains modest at 0.9% for the last twelve months as of Q4 2024, but the quarterly revenue growth of 12.22% indicates a more recent uptick in business activity.

For investors interested in deeper analysis and additional InvestingPro Tips, there are 12 more tips listed on InvestingPro, including insights into valuation multiples and profitability predictions. To access these insights and enhance your investment strategy, use the coupon code PRONEWS24 to get an additional 10% off a yearly or biyearly Pro and Pro+ subscription.

This article was generated with the support of AI and reviewed by an editor. For more information see our T&C.

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